Shipping Policy

At SHRK Official Store, we work to process and ship all orders as quickly as possible.

Processing Time

Orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

The estimated delivery time within the United States is 3 to 7 business days, depending on the customer’s location and the shipping carrier.

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs will be calculated at checkout before the order is completed.

SHRK Official Store may offer free shipping as part of certain promotions. Any applicable terms or conditions will be provided with the promotion.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow some time for the tracking information to become active after receiving the shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If an order is returned because the shipping address provided was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to resend the package.

SHRK Official Store is not responsible for packages delivered to an incorrect address provided by the customer during checkout.

Lost or Delayed Packages

SHRK Official Store is not responsible for delays caused by shipping carriers, weather conditions, holidays, customs procedures, service interruptions, or other circumstances outside our reasonable control.

If your tracking information shows that your package was delivered but you have not received it, we recommend:

1. Checking around your property, mailbox, front desk, parcel locker, or other secure delivery areas.

2. Asking household members or neighbors whether they received the package.

3. Contacting the shipping carrier directly using your tracking number.

You may also contact us, and we will assist you with the available shipping information. However, we cannot guarantee reimbursement or replacement for packages marked as delivered by the carrier.

International Shipping

We currently ship primarily within the United States.

If international shipping becomes available in the future, delivery times, shipping costs, customs duties, taxes, and import fees may vary depending on the destination.

Customers will be responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.

Contact Us

For questions regarding your order or shipment, please contact us:

SHRK Official Store

Email: SHRK@supportshrktools.com