Política de reembolso

RETURN AND REFUND POLICY

Last updated: July 28, 2026

14-DAY RETURN POLICY

We have a 14-day return policy. This means that you have 14 days after receiving your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

For hygiene and safety reasons, used or opened grooming tools and blades cannot be returned unless they arrived damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

To request a return, contact us at SHRK@supportshrktools.com before sending the product.

If your return is accepted, we will provide instructions explaining how and where to send the package. Items returned without first requesting and receiving return authorization will not be accepted.

Approved returns must be sent to:

SHRK Official Store
5095 Palm Hill Dr
West Palm Beach, FL 33415
United States

RETURN SHIPPING COSTS

Customers are responsible for purchasing and paying for their own return shipping label for standard returns, including returns due to personal preference or ordering the wrong color.

Original shipping charges are non-refundable for standard returns.

If the product arrived damaged, defective, or incorrect, SHRK Official Store will provide a prepaid return shipping label and cover the return shipping cost.

We recommend using a trackable shipping service. SHRK Official Store is not responsible for return packages lost or damaged during transit when the customer is responsible for the return shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. Contact us immediately at SHRK@supportshrktools.com if the item is damaged or defective, or if you received the wrong product.

Please include your order number and clear photographs showing the issue so that we can evaluate the situation and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

We cannot accept returns for:

• Used or opened grooming tools or blades, unless damaged, defective, or incorrect
• Products that are not in their original condition or packaging
• Items damaged through misuse, improper handling, or normal wear
• Items marked as final sale
• Gift cards

Contact us before submitting a return if you have questions about whether your item is eligible.

EXCHANGES

We do not offer direct exchanges.

The fastest way to receive a different item or color is to return the original product, if eligible, and place a new order separately.

REFUNDS

We will inspect your return after it is received and notify you whether the refund has been approved or denied.

If approved, the refund will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at SHRK@supportshrktools.com.

CONTACT INFORMATION

For questions about returns or refunds, contact:

SHRK Official Store
Email: SHRK@supportshrktools.com