Shipping policy
Shipping Policy
Last updated: August 2, 2026
At SHRK Official Store, we are committed to processing and shipping every order as quickly and carefully as possible. Please review the following information before placing your order.
Processing Time
Orders are processed within 1 to 3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from the estimated delivery time.
Shipping Area
We currently ship only within the United States. International shipping is not available at this time.
Shipping Rates
Orders totaling less than $100 are charged a flat standard shipping rate of $5.99.
Orders totaling $100 or more qualify for free standard shipping.
Any applicable shipping charges will be displayed at checkout before the order is completed.
Estimated Delivery Time
The estimated transit time within the United States is 3 to 5 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Delays may occur because of weather conditions, holidays, carrier service interruptions, high shipping volumes, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow some time for the tracking information to become active after receiving the shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase. SHRK Official Store is not responsible for packages delivered to an incorrect address provided by the customer during checkout.
If an order is returned because the shipping address was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to resend the package.
Lost, Delayed, or Marked-as-Delivered Packages
SHRK Official Store is not responsible for delays caused by shipping carriers, weather conditions, holidays, service interruptions, or other circumstances outside our reasonable control.
If your tracking information shows that your package was delivered but you have not received it, we recommend:
1. Checking around your property, mailbox, front desk, parcel locker, or other secure delivery areas.
2. Asking household members or neighbors whether they received the package.
3. Contacting the shipping carrier directly using your tracking number.
You may also contact us, and we will assist you with the shipping information available to us. Claims involving lost or damaged packages may be subject to the shipping carrier’s investigation and policies.
Contact Us
If you have questions regarding your order or shipment, please contact us:
SHRK Official Store
Email: SHRK@supportshrktools.com