FAQs
Frequently Asked Questions
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
Orders are processed within 1–3 business days after payment is confirmed. Standard delivery usually takes an additional 3–5 business days. Delays may occur because of holidays, weather, or carrier interruptions.
How much does shipping cost?
Standard shipping costs $5.99 for orders under $100. Orders of $100 or more qualify for free standard shipping.
How can I track my order?
When your order ships, we will send a confirmation email with tracking information, when available. Please allow some time for the tracking link to become active.
What is your return policy?
You may request a return within 14 days after receiving your order. Items must be unused, unworn, in their original packaging, and include proof of purchase. Used or opened grooming tools and blades cannot be returned unless they arrived damaged, defective, or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs on standard returns. If an item arrived damaged, defective, or incorrect, SHRK Official Store will provide return instructions and cover the applicable return shipping cost.
How do I request a return?
Email SHRK@supportshrktools.com before sending the item. Please include your order number, full name, and the email address used during checkout. Returns sent without prior authorization may not be accepted.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing.
How can I contact SHRK Official Store?
Email: SHRK@supportshrktools.com
Phone: +1 561-363-9687
Business hours: Monday–Friday, 9:00 AM–6:00 PM EST
We usually respond within 24–48 hours.